Reference

What You Agree To When You Use dlink

These terms set out the rules that apply when you create an account, make deposits through bKash, Nagad or Rocket, and access any part of the dlink platform.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsRegion and local law dependentUpdated terms take effect on noticeContact support for any dispute
dlink What You Agree To When You Use dlink
HOW WE HANDLE THIS

Our Commitments Under These Terms

Account Security

Your account is protected by OTP verification at login. If you notice access you did not authorise, contact live chat immediately so we can lock the account and review activity.

Payment Verification

Every bKash, Nagad or Rocket withdrawal is matched against the deposit record on your account. This step protects your wallet from misdirected funds and keeps the audit trail clean.

Data and Records

We retain transaction records, account logs and any correspondence related to disputes for as long as required by our operational and legal obligations. You can request a copy via email support.

Requesting Changes

To update registered contact details, request account closure or raise a formal terms dispute, use the email channel in your account settings. We confirm receipt in writing before acting.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Use this for urgent queries about a suspended deposit or a transaction dispute that needs fast review.
Email Support Send a written query to our support address listed in your account settings. Email is the right channel for formal complaints or requests to close your account under these terms.
Account Help Page Your account dashboard includes a help section covering deposit steps for bKash, Nagad and Rocket, withdrawal verification, and how to submit a terms-related request directly.

Common Questions About dlink Terms

Yes. Access and eligibility depend on your local law and the region you connect from. These terms do not override local legal restrictions, and you are responsible for checking what applies in your region.

If a wallet provider reverses a deposit, we place a hold on the corresponding account balance pending review. Our support team will contact you through your registered details to resolve it.

We aim to return funds to the same bKash, Nagad or Rocket wallet used at deposit. If that path is unavailable, we contact you to agree an alternative before processing.

We send notice through your registered contact details or display an in-platform message before any material change takes effect. Continued account use after that notice means you have accepted the update.

Contact us by email through the address in your account settings. We confirm receipt in writing and process the closure request before releasing any remaining wallet balance back to you.

Yes. Send a request to our email support channel. We hold transaction logs and account records for operational and legal purposes and can provide a summary upon verified request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.