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What You Need to Know Before You Use dlink

Access to dlink and any activity on your account is subject to these legal terms. Eligibility depends on your local law and the region your account is registered from — if you are unsure whether access is permitted where you are, check your local…

Account eligibility by regionLocal law appliesbKash, Nagad, Rocket payment termsBangladesh access conditions
dlink What You Need to Know Before You Use dlink
DATA AND SECURITY

How We Handle Your Account Data and Security

Your account data — including transaction history across bKash, Nagad and Rocket — is stored and handled according to our data policy. We do not sell your personal data to third parties. You can request a copy of the data we hold on your account by contacting support with your account ID. Cookies on dlink are used to maintain your session and remember your login state across devices; you can manage cookie preferences from your browser settings.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by our internal policy.

Cookie Use

Session cookies keep you logged in across your phone and browser. No cross-site tracking cookies are placed without your browser's consent settings allowing them.

Account Security

Your account is protected by OTP verification on login. If you notice any unrecognised access, change your password immediately and contact support.

Data Request Process

To request, correct or delete data we hold, contact support by email. Include your account ID and state clearly what action you are requesting.

LEGAL CONTACT PATHS

How to Reach Us About a Legal Matter

If you have a question about these terms, a dispute over a transaction made via bKash, Nagad or Rocket, or a request to review your account data, our support team handles legal and account queries directly. Raise your query through the channel that works for your situation — written queries get a documented response, which is useful if you need a record.

Live Chat Open the chat icon from any page on dlink. For legal queries, briefly describe the issue so the agent can route it to the right team.
Email Support Send account or terms queries to our support email. Include your registered account ID and the payment method involved — bKash, Nagad or Rocket.
Account Help Centre Access the Help section from your account dashboard. You can submit a formal query and track its status without leaving the platform.

Common Questions About dlink Legal Terms

These questions come up most often when it comes to account eligibility, data handling and payment disputes. If your question is not here, use live chat or email support and we will respond with a documented answer.

Yes. Access to dlink depends on your local law and the eligible region your account is registered from. We recommend checking your own local regulations before opening or continuing to use an account.

Raise the dispute with our support team via live chat or email. Include your wallet reference number and the transaction date. We cross-check against our ledger and the wallet provider's record to resolve it.

No. Your account is strictly personal and non-transferable. Sharing access or transferring account control to another person breaches our terms and may result in your account being suspended.

We notify you through the contact method registered to your account when terms are updated. Continuing to use your account after an update means you have accepted the revised version.

Email our support team with your account ID and state that you want a copy of your data. We will process your request and respond with the information we hold on your account.

No. Cookies on dlink are used for session management and login continuity across your phone and browser. You can adjust cookie behaviour through your browser settings at any time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.