Reference

How dlink Handles Your Personal Data

This privacy policy explains what data we collect when you open an account, use your bKash, Nagad or Rocket wallet, and access our platform from Bangladesh.

Account data collected at registrationbKash, Nagad, Rocket transaction recordsCookie and device dataYour rights to access and correct dataHow to contact us about privacy
See What's Inside Read FAQ
dlink How dlink Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, update or remove data we hold about you, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by email, or through the help section in the mobile browser view. When you contact us about a privacy request, include your registered phone number and the wallet type you use — bKash, Nagad or Rocket — so we can locate your account records quickly and respond without unnecessary back-and-forth.

Live Chat Open live chat from your account dashboard. Share your registered number and wallet type so we can pull your records and respond to your privacy request without delay.
Email Support Send your privacy request by email. Include your account phone number and confirm whether your wallet is bKash, Nagad or Rocket to help us match your data correctly.
In-App Help Section From the mobile browser view, open the help section to submit a privacy or data request. We respond to requests in the order they arrive.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply standard security measures across your account — SSL encryption on data in transit, access controls that limit which staff can view your records, and session timeout rules on both mobile and desktop. Your payment data tied to bKash, Nagad or Rocket is handled by the respective payment processor under their own security standards; we store only the reference identifiers we need to reconcile your account history. Cookie data collected through your browser session is used to keep you logged in and to remember your account preferences across devices — not to build a profile for advertising.

SSL Encryption

All data sent between your device and our platform travels over SSL encryption. This covers login, account updates and any wallet transaction you initiate via bKash, Nagad or Rocket.

Cookie Use

We use session cookies to keep you logged in and retain your account preferences. We do not use cookies to track you across other websites or serve you advertising.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by our operational and legal obligations in eligible regions.

Access Control

Your account records are accessible only to staff who need them to process support requests or payment queries. We do not share data with third parties beyond payment processors.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how dlink handles account and payment data. If your question is not covered here, reach out through live chat or email using the contact details in the support section above.

We collect your name, phone number, email address and the payment wallet identifier you register — bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

We do not sell your data. We share only the information that payment processors like bKash, Nagad or Rocket need to complete your transactions. No advertising or data-broker sharing takes place.

Contact our support team via live chat or email with your registered phone number and wallet type. We will locate your records and provide a summary of what data we hold about your account.

Yes. Submit a deletion request through live chat or email. We will process it subject to any retention obligations that apply in eligible regions and confirm once the deletion is complete.

We use session cookies to keep you logged in and remember your account settings across mobile and desktop. We do not use cookies to track activity on other websites or serve personalised ads.

Your wallet transaction data is handled by the respective payment processor under their own security standards. We store only the reference identifiers needed to match transactions to your account history.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoFAQ Games BangladeshAccountRegister

Related pages

dlink Bangladesh About Us Register Dlink Glossary dlink Casino